Management FAQ's
- Q: Will you have to make major modifications to my facility, like drilling holes, running cables or trenching across my property?
- A: Xwires will work with you to ensure that our installation meets your aesthetic criterion. In many cases, our system can be easily installed without major changes to your location. Either way, no modifications to your properties will be completed without your approval.
- Q: Are all users sharing the same bandwidth? Can one user affect the abilities of other users in the facility?
- A: Using our solution, you can provide a high speed connection to each user in your facility and allow power users to upgrade as they choose. This solution ensures a consistent user experience for every resident. Whether you're an occasional web browser or an online video-gamer, we can customize internet packages to meet the needs of each of your tenants.
- Q: What speeds can you provide?
- A: Xwires can provide bandwidth solutions customized to your needs, tenants and budget. Packages from 256K to 50Mb and beyond can be provided.
- Q: Will I still be taking phone calls from my tenants?
- A: No! Xwires will take over any internet support related communication with your tenants. If tenants have questions about upgrading speeds, resolving virus activity or troubleshooting a problem computer, Xwires can help!
- Q: What price should I expect to pay?
- A: Before presenting you with pricing, Xwires will visit your location and perform a walk-through. During this time, our technicians will analyze your property and determine our installation plan. Using this information, Xwires will sit down with our network engineers to determine most effective ways to service your tenants and provide you with value.
- Q: As the property owner or manager, will I pay any installation charges?
- A: No! Xwires will not charge you any installation fees to begin providing internet service to your tenants.
- Q: As the property owner or manager, can I resell the service to my tenants?
- A: Yes! We offer you the opportunity to provide our service as part of rent or as a fee-based service to tenants.
- Q: Will the tenants of my facility pay any installation charges?
- A: This depends on how you, as property owner, want to position services to your tenants. In some cases we may recommend a tenant installation fee to help offset the monthly costs to you.